Please contact ADS for an RMA number prior to shipping any products for repair.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. To expedite your return, please include a printed receipt or other proof of purchase.
You have ten (10) calendar days from the date you received an item to submit a return request and receive a Return Merchandise Authorization (RMA), and ten (10) calendar days from receiving an RMA to ship the item back to us.
Please ship to the following address:
Advanced Design Systems
P.O. Box 893459
Mililani, HI 96789
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit for the purchase price of the item within a reasonable amount of time, depending on your card issuer.